Privacy Policy

Who is responsible for your data

Controller: Luxe Pet, see the Contact us section at the bottom of every page. Contact: WhatsApp +491766403236 · e-mail sale@aodiwa.com.

What we collect

Only the information needed to process your order and answer your questions: your name, contact details, delivery address, order history and payment confirmations. We also use standard browser storage to remember your saved items, recently viewed pieces and cart. Analytics and advertising partners (such as Google and Meta) may set their own cookies — you can refuse or delete them in your browser at any time.

Why we use it

To deliver your order and provide customer service, because it is necessary for the contract; to prevent fraud and keep accounting records, where we have a legal obligation or legitimate interest; and to send marketing messages only with your consent, which you can withdraw at any time.

Who we share it with

We never sell your personal data. We share it only with the parties needed to fulfil your order: payment providers and shipping carriers, and where required by law, tax authorities or courts. Analytics and advertising partners receive data only in aggregated or pseudonymised form, under their own privacy policies.

How long we keep it

Order and accounting records are kept as long as commercial law requires. Saved items and recently viewed pieces are stored in your own browser, not on our servers, and disappear when you clear your browser data.

Your rights

You can ask us at any time — via WhatsApp or e-mail — to access, correct, delete, restrict or export your personal data, or to object to how we use it. You also have the right to complain to your local data protection authority. We answer every request within 30 days.

Changes

If this policy changes, the current version is always published on this page.