Returns & Refunds

Return window

Every piece bought online can be returned within 14 days of delivery — no reason needed, as required by EU consumer law. Pieces must be unworn, unwashed, with all tags attached and in their original packaging.

How to start a return

Message us on WhatsApp +491766403236 or e-mail sale@aodiwa.com with your order number and the piece you want to return. We reply with the return address and instructions, usually within one business day.

Return shipping costs

If you return a piece because it is faulty, damaged or not what you ordered, we pay the return shipping. For any other return you pay the return shipping yourself. We recommend a tracked service — we cannot refund pieces lost on their way back to us.

Refunds

Once the piece arrives back with us we check it and refund to your original payment method within 3–5 business days, and always within 14 days of receiving the return. Where required by law, the refund also includes the standard delivery cost you paid for that order.

Faulty or wrong pieces

If a piece arrives damaged, faulty or different from your order, contact us with a photo within 14 days of delivery. We pay for the return and send a replacement or a full refund — your choice.

Cannot be returned

Made-to-order and altered pieces, opened beauty and hygiene products, and gift cards cannot be returned unless faulty.

Cancelling before dispatch

You can cancel any order free of charge before it is dispatched — just message us as soon as possible.