Shipping Policy

Where we ship

We ship to the countries selectable at checkout. If your country is not listed, message us on WhatsApp and we will check the options for you.

Dispatch time

In-stock pieces leave our studio within 1–2 business days of cleared payment. During sales or busy periods dispatch can take up to 3 business days — we tell you by e-mail whenever there is a delay.

Delivery methods and times

Standard delivery: 15–20 days from dispatch, free on orders over €199.
Express delivery: 7–10 days from dispatch. The cost is calculated and shown at checkout.

Tracking

You receive a tracking link by e-mail as soon as your parcel is scanned by the carrier, and you can follow your parcels from your account order page at any time.

Costs, duties and taxes

Shipping costs are always shown at checkout before you pay. Import duties, customs fees and local taxes, where they apply, are collected by the carrier on delivery and are the responsibility of the customer.

Delays and lost parcels

Delivery times are estimates and cannot be guaranteed. If a parcel has not arrived within the estimated window, contact us on WhatsApp or by e-mail with your order number — we open an investigation with the carrier and reship or refund the order.

Correct address

Please check the delivery address at checkout. Parcels returned to us because of an incorrect address are reshipped at the customer’s expense.