Terms Of Service

Acceptance

By placing an order on this website you accept these terms. If you do not agree with them, please do not order.

Who you buy from

This store is operated by Luxe Pet, see the Contact us section at the bottom of every page. Contact: WhatsApp +491766403236 · e-mail sale@aodiwa.com.

Products and photos

Every piece is photographed by us as it is. Colours may vary slightly from screen to screen, and the measurements stated in the description are the authoritative guide. Made-to-order pieces state their production time on the product page.

Prices and currency

Prices are shown in the store currency (€). Prices may change without notice, but you always pay the price shown at checkout at the moment you complete the order. If we discover a pricing error before dispatch, we contact you before sending the order.

Orders and confirmation

Your order is an offer to buy. A contract is formed when we confirm the order — by e-mail after receiving your payment, or by confirming the items, price and shipping cost in a WhatsApp chat. Until then we may decline an order, for example when a piece has sold out or a payment fails verification.

Delivery

Delivery times are estimates and start at dispatch (see the Shipping Policy). Risk of loss passes to you on delivery. If a parcel is lost or arrives damaged, the rules in the Returns & Refunds policy apply.

Right of withdrawal

Consumers in the EU can withdraw from a purchase within 14 days of delivery, as described in the Returns & Refunds policy. This does not affect your statutory rights regarding faulty goods.

Your statutory rights

Nothing in these terms limits any mandatory right you have under the consumer law of your country of residence.

Intellectual property

The photos, texts and design of this website belong to Luxe Pet and may not be copied or reused without permission.

Changes

We may update these terms; the version in force is the one published on this page when you place your order.